Privacy Policy

This Policy applies to personal data we process when you browse the Platform, create an account, buy or sell digital goods/services, message other users, open disputes, contact support, or otherwise interact with Kalluba.

Information you provide

• Account information (name, email, phone, profile image, and a password hash if you use password login).
• Transaction information (orders, order messages, delivery details, disputes/resolution records, wallet activity, payout/bank account details where applicable).
• Communications (support tickets and in-platform chat messages, including files you upload).

Information collected automatically

• Device and usage information (pages viewed, actions taken, timestamps, basic diagnostics).
• Network information (IP address and general location derived from IP, for security and fraud prevention).
• Cookies and similar technologies (see Cookies section).

Information from third parties

We may receive information from payment providers (such as payment status, references, and anti-fraud signals) and from service providers that help us run the Platform.

• To provide and improve the Platform and Services.
• To facilitate transactions between buyers and sellers, including order delivery and order completion.
• To process payments, refunds, and payouts (including displaying balances and transaction history).
• To prevent fraud, abuse, unauthorized access, and policy violations, and to keep the Platform secure.
• To send transactional communications (order updates, dispute updates, password reset, payout notifications).
• To comply with legal obligations and respond to lawful requests.

Depending on your jurisdiction, we process personal data based on one or more of the following grounds: to perform our contract with you (providing the Platform), our legitimate interests (security, fraud prevention, service improvement), your consent (where required), and legal obligations.

We share information only as needed to operate Kalluba and to keep the Platform safe:

• With other users: we share information necessary to complete transactions (for example: order chat messages and delivery details within the Platform).
• With service providers: we use vendors to provide infrastructure and features (e.g., payment processing, email delivery, hosting, storage).
• For legal reasons: we may share information to comply with law, enforce our terms, or protect users and the Platform.

We use cookies and similar technologies to enable core functionality (for example: authentication sessions, security protections, and preferences).

• Essential cookies: needed for login/session, security, and core features.
• Preference storage: we may store settings (like theme) in your browser.

You can control cookies through your browser settings. If you disable cookies, parts of the Platform may not work.

We keep personal data for as long as needed to provide the Platform, meet legal and accounting requirements, resolve disputes, and enforce our policies. Retention periods may vary depending on the data type and purpose.

We use reasonable administrative, technical, and organizational measures to protect personal data. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

You are responsible for safeguarding your password and access to your account and devices.

• You can update profile information in Settings.
• You can control certain notifications in Settings (where available).
• You may request access, correction, or deletion of certain personal data, subject to legal requirements and legitimate business needs (for example, record-keeping for transactions).
• You can request help or ask privacy questions through Support.

Kalluba is not intended for children. If you are under 18, you must use Kalluba only with permission and supervision from a parent or legal guardian.

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page and update the effective date.

For privacy questions, contact support via Kalluba Support.