Refund Policy

Kalluba helps buyers and sellers complete digital transactions with an escrow-like flow, where funds are generally released after delivery is confirmed, an order auto-completes, or a dispute is resolved. Refunds are not automatic and are evaluated based on the order status, evidence, and platform rules.

This Refund Policy should be read together with our Terms of Service.

• Non-delivery: the seller fails to deliver within the expected timeframe.
• Not as described: the delivered item materially differs from the listing.
• Fraud: we determine a transaction is fraudulent or violates platform rules.
• Payment issues: where a payment is duplicated, misapplied, or otherwise processed incorrectly (subject to verification).

Note: “Not as described” typically requires clear evidence that the delivered asset/service differs materially from what was advertised (not personal preference).

• Buyer confirmed receipt (the order is completed/finalized).
• Buyer error (wrong details provided, buyer changed mind, buyer used the code/asset successfully).
• Issues caused by third-party services or rules outside Kalluba’s control (for example, account bans due to policy violations).
• Off-platform transactions or communications that bypass the Platform’s order and delivery tools.

If you have an issue, use the order chat first. If it can’t be resolved, open a dispute in the Resolution Center.

• Provide a clear description of the issue and what outcome you are requesting (refund, partial refund, re-delivery).
• Respond promptly if we request more information, so your dispute can be reviewed in time.

To resolve disputes fairly, we may review order details and chat history, and we may request evidence such as screenshots, timestamps, delivered files/links, or other relevant proof.

Submitting false evidence or abusing the dispute process may lead to restrictions or suspension.

• Full refund to the buyer (where appropriate).
• Partial refund (for partial delivery or partial issues).
• Release of funds to the seller (if delivery is valid).
• Re-delivery request (where feasible and agreed).
• Account actions for policy violations (warning, limits, suspension).

Digital orders often become final once completed/confirmed. If an order is delivered, buyers should verify promptly and open a dispute quickly if there’s an issue. If no dispute is opened within the platform’s allowed window, an order may be auto-completed and funds may be released.

Depending on the payment method, some processing fees charged by payment partners may be non-refundable. Where required, we may refund to the original payment method or to an in-platform balance, subject to system capabilities and provider rules.

If you initiate a chargeback with your payment provider, we may place holds on related funds and pause internal dispute handling while the provider investigates.

We may request information from you to respond to the chargeback. Repeated chargebacks or fraudulent disputes may result in account restrictions.

We may update this Refund Policy from time to time. If we make material changes, we will post the updated policy on this page and update the effective date.